Bảo hành & đổi trả hàng hóa

EXCHANGE ORDER

Can I switch my order?

data is being updated

CANCEL AN ORDER

data is being updated

 

RETURN & REFUND POLICY

What is the time window of the policy?

data is being updated

Who is responsible for the return shipping cost?

data is being updated

When should I request a refund?

data is being updated

When are products eligible for a refund?

data is being updated

What are the required proofs to claim a refund?

  • data is being updated

How should the request be processed?

  1. data is being updated

Do I necessarily need to contact the Customer Service Department in advance?

data is being updated

Where should I return the item(s)?

data is being updated

How long will it take for the refund to be processed?

data is being updated

What should I do if no refund transaction is recorded in my bank account?

data is being updated

Thank you,

Customer Service Department

(*) IMPORTANT NOTES:

  • data is being updated